Coach: Paul MacDonald
Paul is the founder of Factory Appliance Service in Toronto, Canada. His business started in 1983 with just one technician growing his independent service business to 38 technicians on the road and 75 employees at the height of his career. In 2006 Paul sold his business.
Paul joined United Appliance Servicers Association in 1998 and served as president from 2001 through 2006. It was through his participation in the USA trade association that Paul learned many techniques and strategies to grow his business and increase it's profits.
Today Paul is a consultant for service companies and retailers who seek his advice and expertise to improve their service operations and increase profits. He continues to work with UASA and PSA Professional Service Association in the Regional Service Meetings (RSM), at the Service & Retail Convention (SRC) and the Appliance Service Training Institute (ASTI) programs.
A four stage, on site in-depth review of your service operations. This program is designed to evaluate current processes, technology and profitability. The Expert Service Program provides a written action plan which includes recommended proven best practices that are designed to sustain and increase profitability and controlled growth.