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Competition for the Service Industry is Heating Up
Simply put, the existing service networks aren’t delivering to meet the needs of the manufacturer or the consumer — self-servicing dealer networks included!
The Importance of Reviews
The sooner you ask for a review after a sales, delivery, installation, or service experience, the better the chances are you’ll get one. I am talking minutes, not days or hours, after leaving the customer’s home.
Measure for Success
Two of my top management measuring tools in service operations are separate department financial statements and technician Key Performance Indicators or KPI.