Something’s Not Right, but I’m Not Sure Where to Start
Are your service operation profits not where you want them? Are they even profitable or are you draining profits from your sales operations? Do you have a hunch that your service department could use some attention, but you’re still buried by increased sales and worried about inventories of products to sell? You know something in your service business isn’t right but don’t know where to start? You’re not alone, many self-service dealers share the same challenges today. But thanks to Brand Source Service Committee you are in luck.
BrandSource Service Scorecard to the rescue!
Click here to access the scorecard. The Service Scorecard is comprised of 14 multiple choice questions regarding service management, operations, financial, and marketing aspects of your appliance service business. The scorecard takes less than 5 minutes to complete, and the results get emailed to you directly.
The results contain both the incorrect and correct answers with a short explanation for each question. Your wrong answers are the areas in your business that you should work on first. And because we give you the right answer you know what to do to improve your service operations.
If you’re not sure about how to implement a recommendation from the Service Scorecard Brand Source is there for you with its own service expert consultant on retainer to answer your questions. Call Paul MacDonald at +1 (647) 500-7785 or email him at Paul.m.macdonald@pmdgroup.ca.
This is a free service provided by Brand Source. Alternatively, if you need more help than a few questions answered you could sign up for The Expert Service Program, a 4-stage in-depth review of your service operations with a written action plan of recommendations for a move towards profitability and sustained growth. Check it out at www.expertserviceprogram.com.
Brand Source has your back and the service committee is working hard behind the scenes. Were very close to releasing the next version of the Brand Source Service Playbook ver2.0. The Brand Source Service Playbook is a comprehensive resource guide on service business best practices. Put this guide in the hands of your Service Manager and give him the freedom to implement changes in your service operations and stop losing money on service. Service is not a losing proposition and can be profitable when executed properly.
