Our Blog
The Importance of Reviews
The sooner you ask for a review after a sales, delivery, installation, or service experience, the better the chances are you’ll get one. I am talking minutes, not days or hours, after leaving the customer’s home.
Efficiency = Profits
Whether in warranty or not, the goal is to accomplish this by repairing a household malfunctioning appliance.
Measure for Success
Two of my top management measuring tools in service operations are separate department financial statements and technician Key Performance Indicators or KPI.